Last updated: 03 August 2026
This Refund Policy explains when and how refunds are issued for orders placed on https://markitoindia.com. Because our products involve custom development work, refund eligibility depends on the stage of the project.
If you cancel your order before any development work has started (typically within 24-48 hours of order confirmation and before the kickoff call), you are eligible for a full refund of the amount paid, minus any payment gateway charges already incurred.
Once development has commenced, the upfront deposit becomes non-refundable, as it covers design, planning, and development effort already underway. If you cancel after work has started but before delivery, you will be invoiced for work completed to date; any amount paid in excess of that will be refunded.
Once a product has been delivered and accepted (or after 7 days from delivery with no response, whichever is earlier), the order is considered complete and is not eligible for a refund. Post-delivery issues should be raised under your applicable support/revision window instead — see our Return Policy.
Email info@markitoindia.com with your order number and reason for the refund request. We aim to respond within 2 business days and, where approved, process refunds within 7-10 business days to the original payment method.
If you believe you've been charged in error, please contact us directly before initiating a chargeback with your bank — this allows us to resolve the issue faster and avoid unnecessary delays.
Questions about this policy can be sent to info@markitoindia.com or +91 9315785622.