Last updated: 03 August 2026
Because our products are custom-built digital deliverables (websites and software) rather than physical goods, "returns" work differently than with a typical retail purchase. This policy explains how revisions, corrections, and disputes after delivery are handled.
Since digital deliverables can't be physically returned, we handle post-delivery issues through our revision and bug-fix process rather than a traditional return. If what was delivered doesn't match the agreed specification, we will fix it at no extra cost within your support window.
Every product includes a support window (typically 15-30 days from delivery, depending on the product) during which we will fix bugs and make reasonable adjustments to bring the deliverable in line with the original agreed specification, free of charge.
Requests that go beyond the original specification (new features, design changes not part of the original brief, additional pages/modules) are treated as new scope and may be quoted separately, even within the support window.
To report a defect or mismatch with the agreed specification, email info@markitoindia.com with your order number, a description of the issue, and screenshots or screen recordings where possible. We aim to acknowledge reports within 1 business day.
If we're unable to resolve a genuine specification mismatch within a reasonable timeframe, you may be eligible for a partial or full refund in line with our Refund Policy.
Add-ons such as domain registration, hosting, or business email are provisioned through third-party providers and are governed by those providers' own terms once activated.
For any return or revision request, contact info@markitoindia.com or call +91 9315785622.